Exchange and Return Policies
Exchange and Return Policies
1. Return and Exchange Period
You may return a product within 3 days of receiving it, or exchange it within 7 days, provided that the product is:
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Unopened
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Seal intact (not broken)
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In its original packaging and original condition
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2. Return Shipping Fees
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The return shipping fee is 18 SAR, paid by the customer.
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The store does not cover any shipping costs.
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3. Pottery or Breakable Products
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When receiving pottery items or any breakable products, the customer must record a clear unboxing video at the moment of opening the package.
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This video is used as evidence in case the product arrives broken or damaged.
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Failure to provide an unboxing video may result in the return or exchange request being declined.
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4. Non-Returnable Products
Returns will not be accepted for:
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Products that have been opened or have a broken seal
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Body care products after receipt
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Products not in their original packaging
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5. Refusing to Receive the Order After Shipment
If the customer refuses to receive the order after it has been shipped, or does not respond to the delivery agent, a return shipping fee of 15 SAR will be applied.
6. Refund Processing
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Bank cards (Mada, Visa, Mastercard): Refunds are processed within two weeks
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Al Rajhi Bank payments: Refunds are processed within one week
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Cash on delivery: Refund is issued as store credit for future use and cannot be transferred to a bank account or card
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For inquiries or support, please contact us:
\n[email protected]